Frequently Asked Questions
Shipping, returns, tracking and setup. Still stuck? Email hello@smartpaw.com.au.
How long does delivery take?+
Orders are packed and dispatched within 48 hours, then sent with Australia Post. Please allow 3–6 business days for delivery within the same state, 4–8 business days interstate, and 5–8 business days to Tasmania.
Do you ship Australia-wide?+
Yes — we deliver to every state and territory, including regional areas.
How do I track my order?+
You'll receive a tracking link by email as soon as your order is dispatched.
Can I return an item?+
Yes. You can return eligible items within 30 days of delivery. Faulty items are covered under Australian Consumer Law.
Are your smart products difficult to set up?+
Not at all. Most products are ready in minutes, and app-connected devices walk you through setup step by step.
Do products include instructions?+
Every product ships with an English user guide, and our team can help if you get stuck.
How can I contact support?+
Email our Australian support team and we'll get back to you within one business day.
Are replacement parts available?+
Yes — replacement filters can be added to your order from any fountain page or your cart.